Refund Policy

We want LightDeck to be worth it for you. Here's how refunds work.

Free beta

LightDeck is a free beta. No card is required and there is no 14-day clock. We will tell you before anything costs money. While the beta is free, there is nothing to refund.

Monthly subscriptions

First 30 days: If you're not satisfied with LightDeck for any reason within the first 30 days after your initial paid subscription begins, email us and we'll refund the most recent monthly charge in full. One refund per account.

After 30 days: Monthly subscriptions can be canceled any time from your account settings. Cancellation stops future charges; we don't issue prorated refunds for partial months already paid.

How to request a refund

Email hello@lightdeck.tech from the email address associated with your account. Include:

• Your account email
• Approximate date of the charge
• Optionally: what didn't work for you (so we can fix it for the next person)

We'll process eligible refunds within 5 business days. Refunds are issued back to the original payment method via Stripe.

Things we don't refund

• Charges older than 30 days from initial paid subscription
• Partial months on monthly plans
• Third-party costs (e.g., your own Stripe processing fees on customer payments, your Anthropic API costs if you've connected your own key)

Disputes and chargebacks

If you have a billing concern, please reach out before initiating a chargeback. We'll work with you to resolve it. Chargebacks filed without contacting us first may result in the account being permanently closed.

Contact

Questions about a refund? Email hello@lightdeck.tech.