This page describes the current beta payment status. It covers money between you and LightDeck. It does not cover money between you and your customer.
LightDeck is a free pilot, by invitation. No card is required and there is no 14-day clock. Paid checkout is off. We will tell you before anything costs money. While the beta is free, there is nothing for LightDeck to refund.
LightDeck does not take, hold, route, or escrow your customer's payments in this pilot. Deposits and balances are collected on your own payment link, through your own payment account, under your own agreement with that payment provider. The money goes from your customer to you and never passes through LightDeck.
That means a refund to your customer is yours to issue, from your own account, on the terms written in the proposal your customer signed. LightDeck cannot reverse, hold, or release a payment we never received, and we are not a party to your job. If your customer asks us for their money back, we will tell them to contact you and pass the request along.
The one thing we can help with is the record: we can produce the signed document, the approved package and totals, and the timestamp, so you and your customer are looking at the same agreement.
If LightDeck payment collection is turned on for you later, we will publish the payment, refund, cancellation, and processor terms that apply before you can use it.
If LightDeck later offers a paid service, the exact price, billing cadence, cancellation terms, and refund terms will be shown before you choose to buy. You will have to make a separate affirmative purchase. Nothing on this page commits you to a future plan or turns beta access into a charge.
If you believe a charge connected to LightDeck was made in error, email hello@lightdeck.tech from your account email with the date and amount. Do not include a card number or other sensitive payment information.
Questions about a refund? Email hello@lightdeck.tech.
Our other policies are the Terms of Service, the Privacy Policy, the Homeowner Privacy Notice, and the Accessibility statement.
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