This Privacy Policy explains what data LightDeck collects, how we use it, and the choices you have. We try to keep this human-readable.
Account data: When you sign in with email or Google, we receive the account email and, for Google, basic profile information such as name and profile picture URL. We use this to identify your account and personalize the app. The current beta accepts only an exact email added to the closed-alpha invitation list.
Business data: Information you enter into LightDeck, including your company profile, pricing, proposal drafts, photos, and uploaded PDFs. This is your data; we host it so the app can function. For practice walkthroughs, use fictional client details and photos you are allowed to use. Invited pilot accounts with customer publishing and email enabled may use real customer details they are authorized to process.
Usage data: Basic events about how the app is used (proposals created, exports generated, errors) so we can improve the service. We don't track you across the internet.
Billing data: The current beta does not ask for a card or create a paid subscription. If a paid feature is offered later and you choose it, Stripe would process the payment; LightDeck would not store your full card number but may store identifiers and status needed to manage that purchase.
Cookies: We use session cookies and localStorage to keep you signed in and remember your preferences. No third-party advertising cookies.
Analytics: This marketing site and the contractor app load Vercel Web Analytics, which counts page views and a few product events (a proposal created, an export run) without cookies and without tracking you across other sites. The pages your customers open carry no analytics at all, which is what the Homeowner Privacy Notice tells them.
We do not:
We use a small number of trusted service providers to operate LightDeck. They only get the data they need:
Practice walkthroughs are designed for fictional customer details. Invited pilot accounts with customer publishing and email enabled may process real customer information. You remain responsible for having permission to collect and use it. LightDeck will process that information only to provide, secure, support, and improve the service as described here. Ordinary product access is scoped to your account; restricted personnel and service providers receive only the access needed for their work.
The roles, the subprocessor list, and the deletion route that apply to your customers' records are set out in Data processing (customer records) in the Terms. Your customers have their own plain-language notice at Homeowner Privacy Notice, which is the page linked from every proposal, estimate, and invoice you send.
We keep account data while the account is active and as needed to operate, secure, and support the beta. You may request closure, deletion, or an available export by emailing us. What can be deleted or exported, and how quickly, depends on the data type, identity verification, legal obligations, security records, and backup schedules. We will tell you what applies to your request instead of promising an automatic fixed window. Nothing LightDeck sends you, including cancellation and onboarding email, states a different retention period; this section governs.
We use HTTPS, hosting/database encryption controls, scoped service credentials, and restricted administrative access. No system is perfectly secure. We will handle any incident and required notices under applicable law and our incident process.
You may ask us to:
What the in-app export actually contains. The export button hands you a JSON file of your account records: profile, clients, proposals, estimates, invoices, and team rows. It does not include photos. Design and field photos live in your browser and photos attached to a sent proposal live in a private image store, so use the "Export all data" backup in Settings when you want your photos too. The file says so in its own photos_included field, and it flags itself as partial if any table could not be read in full.
What deletion actually does. Asking to delete your account files a support request that we act on by hand; it is not an instant self-service erase. Nothing is removed at the moment you click. We run the purge deliberately, tell you what was removed and what had to be kept, and copies can remain in routine backups and security records for a period after that.
To make a request, email hello@lightdeck.tech from your account email. We may need to verify your identity before acting.
LightDeck is a B2B tool for contractors and business users. It is not intended for use by anyone under 18. We don't knowingly collect data from minors.
LightDeck is operated from the United States, uses service providers that process data in the United States, and currently limits beta access to invited users representing U.S.-based businesses. Contact us before attempting to use the beta for a business outside the United States.
We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice.
Privacy questions: hello@lightdeck.tech.
Our other policies are the Terms of Service, the Refund Policy, the Homeowner Privacy Notice, and the Accessibility statement.
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